Refund and Returns Policy

Eligibility for Refund

• Customers can request a full refund if the order is canceled before it is marked as completed.
• An order is considered completed when it has been shipped.

No Returns or Refunds After Completion

• Once an order is marked as completed (shipped), we regret that we cannot accept returns or process refunds.

Refund Processing

If eligible, the refund amount will be credited to the original payment method within 3 working days.

Order cancellation Procedure

Log in to Your Account

• Use your login credentials to access your account.

View Your Orders

• Navigate to the Orders section to see the details of your orders.

Check for Cancellation Eligibility

• If your order is eligible for cancellation (i.e., it has not been marked as completed), you will see the Cancel Order option next to the order details.
• If the option is not visible, the order is no longer eligible for cancellation.

Cancel Your Order

Click the Cancel Order button to proceed with the cancellation process. You will receive a confirmation email once the cancellation is successful.

Need Help?

Contact us at order.viraldefence@gmail.com for questions related to refunds and returns.